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Recent site crash

 
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Otto
Site Admin


Joined: 10 May 2007
Posts: 27
Location: Abilene, Texas

PostPosted: Tue Jul 24, 2007 4:39 am    Post subject: Recent site crash Reply with quote

Sorry for the recent crash of this site. Here's what the hosters sent me in case you were wondering.

I would like to apologize for the forums who lost data over the past few hours. We experienced a hard drive failure on our main database server. This was an unfortunate incident that could not have been avoided by either our host or our administrators.

We\'ve done everything we can to recover the data, unfortunately most of the data was recovered corrupt. Forums that weren\'t moved to the new server will be reverted to a prior backup. Any non-existent forums will need to be re-created.

We have taken measures to stop such service interruptions, as well as the slowness/downtime you have been seeing over the past few weeks. We will be using a clustered network solution, in case of one server failing there will be others to take its place. Therefore, what happened last night will never be able to happen again.

We expect to have the network upgrade completed by Monday, July 23rd. The new server network --which sets the stage for our phpBB3 release-- boosts total redundancy in almost all areas, increased processing power for faster load speeds, and a 24/7 backup system in place to make sure your data is always safe. In addition, we will have the backup mod online within a few days so customers can safely download a forum backup to their computer.

Again, we apologize for any inconvenience. We value you as a customer and look forward to providing an even better service after the network upgrade is completed.

Thank you for your understanding and support.

_________________
www.ottocarter.com
Abilene, Texas
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